Our Shipping Policy
All shipping costs will calculate automatically at the checkout. Shipping, Handling, and Insurance charges are not refundable. Please make sure you have entered your shipping address correctly and completely. If the order has to be re-sent due to the incorrect street name, suite or apartment number, city name or zip code, we will charge $10 processing fee. There will be an automatic charge of $25.00 to your account for any shipment that is refused. Orders are generally shipped within 24-48 hrs of the order if the product is in stock at the time the order is received. Delivery time within the United States for FedEx Ground shipments (the default shipping method) is usually 2-5 business days – depending on destination. Please note that these times are approximate and we cannot be held responsible for shipments not delivered in the expected time frame.
(FedEx Ground Transit Times from California 94541)
The map above is a general representation of transit times for FedEx Ground shipments. In limited areas, transit times may differ between shipments between commercial an residential destinations. FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Ground/Home shipping requires 4 days to Alaska and 4-5 to Hawaii.
Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.
We ship everywhere!
International shipping rates and times depend on the destination — if you have any questions after reviewing the list below, please send an e-mail inquiry to firstname.lastname@example.org. Any customs, taxes, brokerage fees or import duties are buyer’s responsibility. We have no control over these charges and cannot predict what they may be. We do not take responsibility for goods confiscated by customs officials or other authorities. Customs policies vary widely from country to country, and the buyers are advised to contact their local customs office for further information before placing your order.
International orders are shipped via either the United States Postal Service USPS Priority Mail International (Canada always -see above*) or FedEx International Economy. It depends on what types of rates are being offered at the time of shipment. Both methods include a tracking number. The USPS says to allow 6 – 10 days for delivery, and we’ve found that door-to-door delivery averages 8 days to most destinations (5 – 7 to Canada). FedEx is usually several days quicker. If there’s a slow-down, it’s usually in customs. Per-floor, 2 floors are much cheaper to ship than 1, so tell your friends! Don’t forget to allow for customs duties/taxes in your country. We do not collect any of these fees at the time of purchase.